Always Discrete and Flexible Delivery Options

Understanding the Delivery Procedure

At A Glance:

Prices at checkout will be reviewed quarterly as and when DPD review charges so can be subject to slight changes before we update this page.

Service: DPD (UK mainland only)
Time for Delivery: 1 Working day
Cost: £8.00 (free for orders over £50)
Tracking Number: YES
Claim if Lost? YES (Up to £100)
Weight Limit: Up to >30 KG

Service: DPD (N.I, Scottish Highlands, Channel Islands)
Time for Delivery: 2+ Working days
Cost: £15.00 (free for orders over £50)
Tracking Number: YES
Claim if Lost? YES (Up to £100)
Weight Limit: Up to >30 KG

The Dispatch (always highly discrete packaging, see below)

kinky and proud delivery tracked and discrete always

Goods that are in stock are usually dispatched within 1-24 hours, Monday to Friday.

If for any reason we are out of stock, we would expect to dispatch the goods in about 7-12 days but realistically this is much quicker.

If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.

*Cut off for overnight delivery choices is 3pm, if we can we will dispatch up until 4pm.

We use DPD courier for postage.

In More Depth

DPD will attempt delivery 3 times – if they are still unsuccessful after this time the parcel is returned back to us.

Courier Charges – Up to 30kg of Goods:

DPD Classic Next Day

Please provide an email address and mobile number if possible for your order to get the most out of the DPD service.

DPD will contact you by text or email to notify you of a delivery time and date. If this is not convenient for you, they have the option to change it.

Weight up to 30kg per parcel.

We reserve the right to split parcels up if large quantities are ordered in order to work with the DPD weight limits.

(Deliveries are between 8am-6pm Mon-Friday).

*Non delivered parcels for the UK will be returned after 3 delivery attempts which means we will need to keep the payment made for deliveries attempted.

You will receive notifications and calling-cards, if DPD have been unable to deliver their parcel.

If you then fails to re-arrange a delivery with DPD directly this fee is incurred.

Remote Location Delivery Charges

Remote locations in Scotland, Channel Isles, Isle of Man & Isle of Wight.

If your parcel requires this additional shipping a separate charge we will be added.

Deliver Option

BT postcode – £15 two day.
Scottish Highlands – £15 two day
Channel Islands – £15 two day

Back Orders & Split Deliveries

If there has been a manufacturing delay or something has been out of stock on your order for 12 days then we are happy to split or back order part of the waiting order. The delivery charge on the second delivery for the order will be charged at cost.

Please note: We will not do this on an order unless the item has been waiting more than 12 days.

Redelivery Charges

Occasionally customers fail to pick up their order from the local depot once the initial delivery attempt has been made if they were out. After a week the parcel is shipped back to us.

Unfortunately, the redelivery charge to dispatch the goods back out is not offered for free and must be fully paid again.

UK Re-delivery

Charges

DPD – £Cost+£2

Customer Exchanges And Faulty Items

If you return an item because you don’t want it and you want an exchange then redelivery charges apply.

If an item for an exchange is due to a fault there is no charge for sending a new item back to you. It will be returned to you via our tracked service.

If an item is returned and found not to be faulty, your account will be charged postage to return the item.

Cancelled Orders

If an order is cancelled after dispatching the full delivery costs (not the subsidised charge) will not be refunded. This includes packing, staff time and box used.

If you have a faulty item, there is a Freepost address you may use.

Please email us at admin@kinkyandproud.co.uk to obtain the Freepost address to send back faulty goods.

The Freepost address is only for the use of returning faulty items.

When we receive the returned item, it will be checked, if the item is not faulty and the Freepost address has been used, then there will be a charge of £8.00 plus vat for the cost of postage.

What Happens If Something Goes Wrong?

Kinky and Proud have a dedicated team looking after your interests and if there are any issues with your parcel we will work to overcome the problem and obtain a delivery for you.

If your parcel is lost on route we will endeavour to obtain compensation for you for the insured delivery services.

We will liaise with the particular depot on your behalf and resolve any problems swiftly and keep you updated at all times.

Items received that are incorrect must not have the items packaging opened, we must be notified as soon as it is convenient and we will advise full instructions for an exchange.

Incorrect products received with security seals or sealed packaging which has been opened by the customer cannot then be returned for an exchange as they have been accepted by the customer.

Lost Parcels

We do not replace lost parcels free of charge.

All parcels which are dispatched via an insured service means our team will look after the claim procedure on your behalf and all compensation once obtained will be passed on to you.

If you wish to have a replacement order sent this must be sent at your cost.

Uninsured services are not covered for claims

A claim usually takes about 4 weeks to complete.

DPD

1) Complete a claim form and include copies of commercial invoices to prove the cost of the goods.
2) The courier processes the claim.
3) We receive a cheque and your account is refunded the compensation amount in full.
4) DPD give 14 days from the date of postage to claim for lost parcels.
5) If lost parcels are not reported within 14 days then we are unable to offer any compensation.

DPD very rarely lose anything and it is currently less than <1 a year out of our entire dispatch.

Compensation

Below is a list of the compensation payable if a parcel goes missing. If we need to do a claim on your behalf, this is the maximum amount you will receive back.

DPD inland parcels – Compensation up to £100